Privacy Policy

Who We Are

At Onepoint RCM, we are a trusted and experienced team of healthcare billing and credentialing professionals dedicated to serving the needs of healthcare providers. With years of industry expertise, we understand the unique challenges and complexities faced by healthcare practices today. Our mission is to streamline administrative processes, optimize revenue collection, and alleviate the burden of billing and credentialing, allowing providers to focus on what they do best: delivering exceptional patient care. With a client-centered approach and a commitment to excellence, we pride ourselves on being a reliable partner that goes above and beyond to help our clients succeed. From expert credentialing services to comprehensive billing solutions, we are here to support and empower your practice, driving its growth and financial success.

At Onepoint RCM, we are committed to protecting the privacy of our clients and the personal information they provide to us. This privacy policy explains how we collect, use, and protect that information.

What Information We Collect

We may collect various types of personal and medical information from our clients, including:

Names, addresses, and contact information, such as email addresses and phone numbers.
Medical information, such as treatment plans, medical histories, and diagnosis codes.
Financial information, such as billing and insurance information.

How We Use Information

We use the information we collect to provide medical billing and credentialing services to our clients. This includes:

Verifying and maintaining credentials for medical providers.
Submitting claims and billing information to insurance companies and other payers.
Providing support and assistance to clients who have questions or concerns about their medical billing or insurance coverage.

We may also use this information to improve our services, communicate with clients about changes or updates to our services, and comply with legal and regulatory requirements.

How We Protect Information

We take appropriate measures to protect the personal and medical information we collect and maintain. This includes:

Storing data in secure, password-protected databases and servers.
Restricting access to data on a need-to-know basis.
Regularly updating and testing our security procedures to ensure they are effective and up-to-date.

We do not share or sell personal or medical information to third parties, except as required by law or with the explicit consent of the client.

Your Rights

You have the right to access and review the personal and medical information we maintain about you. You can request that we correct or delete any inaccurate or incomplete information. You can also opt-out of receiving marketing communications from us at any time.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. We will post the updated policy on our website and notify clients of any material changes.

If you have any questions or concerns about our privacy policy or how we handle your personal and medical information, please contact us at info@onepointrcm.com.

By using our services, you acknowledge that you have read and understand this privacy policy and consent to the collection, use, and disclosure of your personal and medical information as described herein.

Who we share your data with

At Onepoint RCM, we are committed to maintaining the security and confidentiality of provider data. We handle your information with the utmost care and comply with all applicable privacy regulations. When it comes to data sharing, we follow strict protocols to ensure the protection of your sensitive information. Here are the key points regarding our data sharing practices:

Strict Adherence to Privacy Regulations: We comply with all applicable privacy laws and regulations to ensure the protection of provider data.
Limited Sharing: We share provider data only with authorized parties, such as insurance companies, legal entities, and government agencies, as required for credentialing, billing, and administrative purposes.
Confidentiality Assurance: We maintain strict protocols to safeguard the confidentiality of provider information throughout our operations.
Secure Data Handling: We employ robust security measures to protect provider data from unauthorized access, including encryption, firewalls, and secure data storage systems.
Compliance with Industry Standards: We adhere to industry best practices for data privacy and security, implementing stringent measures to maintain the integrity and confidentiality of provider data.
Trusted Partnerships: We collaborate with reputable third-party vendors and partners who share our commitment to data privacy and security, ensuring that any data sharing is done within the confines of strict confidentiality agreements.

Rest assured that we take the privacy and security of your provider data seriously, implementing robust measures to protect it at every step.

Where your data is sent

When it comes to sharing your data with insurance and legal entities, we follow strict protocols to ensure the privacy and security of your information. Here are some details about where your data may be sent:

Insurance Companies: We may share your data with insurance companies to facilitate the billing and reimbursement process, ensuring accurate and timely payment for the services provided.
Legal Entities: In certain cases, we may be required to share your data with legal entities, such as regulatory bodies, government agencies, or auditors, to comply with legal and regulatory obligations.

Key points regarding data sharing with insurance and legal entities:

Data Sharing for Billing and Reimbursement Purposes: We share your data with insurance companies to facilitate the billing and reimbursement process, ensuring proper payment for your services.
Compliance with Legal and Regulatory Obligations: We may disclose your data to legal entities when required by law, regulatory obligations, or for audits or investigations.
Secure and Confidential Data Transmission: We prioritize the security of your data during transmission, utilizing secure communication channels and encryption protocols to safeguard your information.
Data Sharing within Legal and Privacy Frameworks: We adhere to all applicable legal and privacy frameworks when sharing your data with insurance and legal entities, ensuring compliance with confidentiality and data protection requirements.

Rest assured, we take appropriate measures to protect the privacy and confidentiality of your data when sharing it with insurance and legal entities, ensuring compliance with all applicable laws and regulations.

How long we retain your data

At Onepoint RCM, we follow data retention practices that align with applicable laws and regulations. We retain your data for as long as it is necessary to fulfill the purposes for which it was collected and to meet any legal or regulatory requirements. Our data retention policy ensures that your information is kept for an appropriate duration, considering factors such as the nature of the data, contractual obligations, and any relevant legal obligations. Once the retention period expires, we securely dispose of or anonymize your data to ensure continued protection and privacy.

Refund Policy

We understand that in some cases, clients may request refunds for our services. Our refund policy is as follows:

If a client cancels services before we have started working on their case, we will provide a full refund.
If a client cancels services after we have started working on their case, we will prorate the refund based on the percentage of work completed.
If a client is not satisfied with our services, they may request a refund within 30 days of the date of service. We will review the case and determine if a refund is appropriate, and if so, provide a full or partial refund.

We aim to process refunds as quickly as possible, typically within 7-14 business days.

Please note that in some cases, we may not be able to provide refunds due to circumstances beyond our control (such as a denial of a claim by an insurance company). We will communicate with clients regarding these situations and work to resolve any issues to the best of our ability.

If you have any questions or concerns about our refund policy or would like to request a refund, please contact us at info@onepointrcm.com.